What to Do If You Are Scammed on Cash App
If you are a victim of fraud on Cash App, it is important to take immediate action. However, your approach should depend on the nature of the scam.
Did someone access your account and make unauthorized purchases? Did you send money to a merchant and never receive the product? Did you lose money in a romance scam, phishing attack, fake broker or a Cash App Bitcoin scam?
You should start by contacting the recipient, but if they do not respond, reach out to Cash App. If your account was hacked, take screenshots to show that the charges were not made by you.
Filing a complaint with Cash App may not be enough as they may require proof of fraud before considering a refund. This is because of the high occurrence of chargeback fraud, where the customer, not the merchant, is the one engaging in dishonesty. For example, a customer may order an item, claim it is damaged or the wrong size, and ask for another without returning the first.
Cash App is committed to helping both customers and merchants, and they will not immediately grant a refund without evidence of fraud or dissatisfaction with the product. That is why it is crucial to gather as much information as possible to strengthen your case after making your initial claim.
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